Dear Valued Customers,
Please be informed that affective 3rd Dec 2007, Telekom Malaysia Berhad had blocked OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going e-mails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be allowed. With this implementation, Streamyx customers who have their own mail server (Example: mail.yourdomain.com) will not be able to send out e-mails using email program.
Note: Clients who are using Web-based mail (eg. SquirrelMail/Roundcube) or using other Internet Service Provider (eg. Jaring/Maxis/PenangFon) that allows custom SMTP server will not be affected.
If you can’t sent out emails via your local email client (Outlook 200x, Outlook Express, etc) and you are a Streamyx subscriber, that means most likely you were affected by this new implementation. To overcome this problem, kindly refer to our suggested solutions as below:
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Solution #1 (Recommended)
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To overcome this problem, GetHosted had created a new port for SMTP server, GetHosted clients who were affected, may change the SMTP Server from Port 25 to Port 587.
To change the SMTP Port for your emai lclient, kindly refer to our knowledge base article as below:
https://www.gethosted.com.my/client/knowledgebase.php?action=displayarticle&catid=2&id=11
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Solution #2 (Provided by TM)
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You may change your SMTP server to the open-relay server provided by TM. Please be assured that by using this option, your email address is still remaining as YOU@YourDomain.com.
Kindly refer to http://webmail.tm.net.my/info/proxy.html on how to configure your email client in order to utilize this relay server. Alternatively, your e-mail administrators can refer to http://webmail.tm.net.my/info/smtp-proxy.html as a guide to configure your company’s email servers
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References:
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Official Announcement by TM: MITIGATING SPAM IN TM NETWORK
http://www.streamyx.com.my/whats_new/whats_new.php?id=article_20080311
If you have any enquiries, please do not hesitate to contact us. Thank You!
Luni, MaI 19, 2008
